Overview
On the Mails page in ZenCase, you can create custom folders in Outlook to keep your emails organized.
How To Create Outlook Custom Folder
Go to the Mail list page by clicking on the "Mail" button in the left navigation sidebar.
You will be redirected to the Inbox folder page.
Click "New folder" button in the left navigation bar under folders list.
If you have your Outlook left navigation bar collapsed, you will see a "+" icon at the bottom of the section.
Enter Custom folder's name.
Click Done button.
You will see new folder display in folders list.
You have successfully created a custom folder.
How To Create An Outlook Child Folder
Note: You need to create a parent custom folder first.
Go to the Mail list page by clicking on the "Mail" button in the left navigation sidebar.
In the top left, click on the three horizontal lines icon if the Outlook left navigation bar is collapsed. This will open a left sidebar that will show all of your subfolders for your Inbox root folder, as well as any custom folders you created outside of the Inbox folder.
There will be an arrow icon ">" next to the word "Inbox" that you can click to open up all of the subfolders.
Other custom folders outside of the Inbox folder will display at the bottom of the Mail left navigation bar.
Right click on custom folder name in folders list
Click "Add new sub folder" button.
Enter Child folder's name.
Click Done button.
Click on parent custom folder name in folders list.
You will see new child folder display.
You have successfully created a child folder.
If you have any questions, please feel free to contact us.