Overview
You can view and create new folders for Outlook to organize emails in ZenCase.
Go to the Mail list page by clicking on the "Mail" button in the left navigation sidebar.
You will be redirected to the Inbox folder page.
You will see the list of root folders on the left side.
Note: This is not the subfolders for your Inbox folder. If you create a custom folder using ZenCase, then you will be creating new root folders outside of the Inbox folder to organize emails.
In the top left, click on the three horizontal lines icon. This will open a left sidebar that will show all of your subfolders for your Inbox root folder, as well as any custom folders you created outside of the Inbox folder.
There will be an arrow icon ">" next to the word "Inbox" that you can click to open up all of the subfolders.
Other custom folders outside of the Inbox folder will display at the bottom of the Mail left navigation bar.
To change folder, click on folder's name.
Note: If you move your mouse over the folder, a pop up will show the folder's name if you have the Mail left navigation bar collapsed.
To navigate to child's folder you need to click on parent folder's name and then select subfolder from the list.
If you have any questions, please feel free to contact us.