This video will walk you through the Client Refunds process
Video Transcript:
In this video, we'll walk through client refunds.
We'll cover how to view, issue, and edit client refunds.
To start, you can view all of your client refund payments from the Refunds List page.
From the left sidebar navigation, click Refunds.
Once you're on the Refunds List page, you'll see all existing client refund records.
From here, you can add a new client refund, add or remove attachments, edit or delete an existing refund.
Now let's walk through how to issue a new client refund.
Please note you can only issue a refund when a payment has unallocated funds, meaning funds that haven't been applied to an invoice yet.
To get started, click Add Client Refund on the Add New Client Refund page.
Choose the payment you want to refund using the payment drop down.
If you need help locating the correct payment, you can use the additional filters to narrow your search.
Use Payment Client to filter by client or Payment Payer to filter by the payer.
Once you've refined the list, select the correct payment to continue.
The transaction date will automatically default to today, but you can adjust it if needed.
Next, enter the refund amount.
By default, the system will auto populate the full unallocated amount from the selected payment.
You can adjust it to any number between zero and the full unallocated amount.
The pay to field will default to the original payment payer, but this field can be updated if the refund should be issued to someone else.
Then enter a description and any notes you'd like to include.
If you have supporting documents, you can also add attachments.
When everything looks good, click Save.
Your new refund record will now appear in the refunds list.
If you ever need to make changes to a refund, you can easily edit it from the Refunds page.
To locate the refund, you can quickly run a search by entering the refund number if you know it, or click All Filters to refine your results with more detailed filtering options.
Once you've located the refund you'd like to edit, click the three dots icon under the Actions column.
Choose Edit Client Refund.
In the Edit screen, you can update the description, note, or attachments.
Once you're done editing, click Save.
If you need to change the refund amount, you'll need to delete the existing refund and create a new one.
That concludes this video on client refunds.
You've learned how to view, issue and edit refund payments.