Overview
You can compose and send emails in Practice Pro (formerly ZenCase). At the time of composing an email, you can link tags, matters, attach documents and use templates.
How to compose an email
Go to the Mail page from the left navigation bar
Click "New Message" button
Select Recipients
Select matter in Matters dropdown
Set message priority
Enter subject
Select tag in Tags dropdown
Enter message body
Attach files
Select template to use in message
Click "Send" button
You have successfully sent a message. Verify message display in 'Sent' folder.
If you have any questions, please feel free to contact us.