Can't Edit or Download File From Browser
Box.com provides a desktop application called Box Tools to assist with being able to open and edit files stored in Box.
Box Tools is an add-on feature that allows you to open and edit files stored in Box. Designed for all file types, browsers, and platforms, Box Tools uses the default application installed on your computer to open and edit files: Docx files open in Microsoft Word, PPTx files open in Microsoft PowerPoint, Xlsx files open in Excel, and so forth.
Install Box Tools On Your Computer
You can view instructions directly from Box.com support for How To Install Box Tools. The instructions are also available below:
Go to https://www.box.com/box-for-devices/ and download the appropriate Box Tools installer for your operating system.
Run the Box Tools installer, and follow the prompts to install or update Box Tools on your computer.
If you use Internet Explorer (Windows only) or Safari (macOS only), you may need to take additional steps for these browsers:
For IE 11, see the Box Edit Internet Explorer Configuration Guide for details.
For Safari, after installing Box Tools v4, navigate to Preferences > Extensions in Safari's menu and check Box Tools Safari Extension
If you do not see Box Tools Safari Extension in Safari's Preferences > Extensions, please close and reopen Safari, and attempt again.
Opening And Editing Files With Box Tools
Box.com support instructions on How to Use Box Tools is available here:
Once you've installed Box Tools, you should be able to download, open, and edit any Box files directly inside of ZenCase.
If you are still experiencing issues with Box.com, please contact us through the help conversation icon in the top right navigation bar of every page.