Note: If the SurePoint Practice Pro application is set to cash basis journal entries, then this article does not apply.
Only if a law firm is set to accrual in the SurePoint Practice Pro application for the QuickBooks online (“QBO”) integration, when any payments are received against an invoice, it will enter into QBO not only the invoice and the new payment, but also all prior payments that are not already in QBO. If the prior payments are part of the opening balances in QBO, then this will cause the balances in the bank accounts and the income statement for QBO to be inaccurate. The reason that the prior payments are input from Practice Pro into QBO is to ensure that QBO will have accurate books, as if the invoice was input to QBO without the prior payments, then the A/R balance for the invoice in QBO would be too high.
When performing a data migration, the data migration consultant should remove any of the prior payments that were made on a partially paid invoice from the starting balance that is migrated into QBO. Then request a member of the SurePoint team to have the prior paid invoices and the prior payments input by the application into QBO. This will ensure that all partial paid balances in QBO are accurate, and that QBO and the SurePoint application will remain in balance.